The Art of a Sincere Apology & How to Respond to a Non-Apology

Apologies usually usher in a safe space for making amends—when they’re sincere. Sincere apologies communicate regret, remorse, genuine empathy, an acceptance of personal responsibility for a wrongdoing, a promise to learn from mistakes, and a desire to improve. Some apologies, however, aren’t apologies at all and can feel impersonal, contrived, and accusatory, and generic. These […]